Terms & Conditions of Purchase for Cookie Orders
Discounts
We offer a subscriber only discount that is single use per customer. If you sign up with multiple email accounts to misuse this voucher, we will invoice you for the discounted amount or cancel your order at our complete discretion. It is not available for use on personalised or corporate orders.
Payment schedules for cookie orders
For next-day and next-week orders, payments are due to place your order. These transactions have fixed prices and are processed through our Online Store.
All other orders (both personal and corporate) are Custom Orders subject to our availability and discretion. We need at least 2 weeks’ notice; 3 weeks’ notice if custom stamps are required.
While we’ve done our best to clearly articulate our ‘starting from’ pricing on our website, once we understand your vision we’ll be able to give you an accurate quote for your order. To confirm you would like to proceed with the order, the following payment terms apply:
• Custom Orders under $100 must be paid in full to secure the agreed booking date.
• Custom orders over $100 require a 50% deposit to secure the booking date, with the remaining fees due 2 weeks prior to pick up or postage.
Failure to pay your deposit or invoice in alignment with these terms will result in your order being cancelled with no refunds provided. For orders over $100, your deposit will not be refunded in the event of failed payment.
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Prices include GST.
Custom Order Changes of Date and Cancellations
We know life happens and sometimes plans change. We’ll do our best to accommodate a change of date for your order if required. Please remember that your cookies will last for 6 weeks’ in their heat sealed bags.
For all cancellations, if custom stamps, cutters, or edible prints have been purchased or created for your order, they cannot be refunded due to the personalised nature of the items. These items are excluded from the definition of a “full refund” for the purpose of the paragraph below.
Cancellations with more than 2 weeks’ notice can receive a full refund. Cancellations within 1-2 weeks of pickup or postage will receive a 50% refund of the total order. Cancellations with less than 1 weeks’ notice will not be refunded.
Please remember, a “full refund” is the cost of your order, minus any expenses already incurred in custom stamps, cutters, or edible prints for your custom order.
Preview Photos
The process of baking and designing cookies is a lengthy one and we are unable to provide preview photos during the design aspect of production. We are experts at what we do and appreciate your faith in us to create the perfect cookie based on the information you provide us at the time of ordering.
Inspiration
If you have inspiration pictures for your cookie designs, we’d love to see them! Please keep in mind we will only use the inspiration pictures as exactly that – inspiration! We cannot replicate another cookie artist’s work. Inspiration can also come in other forms too, such as invitations or colour palettes. We will do our best to create a set that reflects your theme, inspiration, infusing our creativity.
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Copyright protected designs (like Disney, Marvel, etc) can't be replicated, however inspiration from these themes can be taken.
Photography and Colours
Due to the handmade nature of our cookies, colours and lighting in your final product may differ slightly to the photos we have online. Don’t worry, you won’t end up with orange cookies if you’ve ordered neutral ones!
We do our absolute best to try and make sure everything is as accurate as it can be, but just keep in mind different screens can show different colours. Hopefully you don’t even notice the difference!
Keep in mind that photos published online can make everything appear gigantic (how awesome would it be to eat gigantic cookies all day?!).
A standard sized cookie is 7cm round. Many of our cookies are larger than this and this will be reflected in pricing.
Alterations
Next-day packs and pre-designed limited releases available to purchase through our Online Store are unable to be altered or changed in any way. If you require a different design, please get in touch with us regarding a Custom Order.
Custom Orders are unable to be altered once your deposit is paid, as we begin to source everything required to fulfil your order by the agreed time.
Refunds
Cookie orders placed through our Online Store are final. Refunds will not be issued for change of mind.
If you order our cookies for international shipping, we will cancel and refund your order as we're unable to ship our cookies internationally. Cookie cutters can be shipped internationally and we do not accept returns or refunds for change of mind.
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We make sure our cookies are in tip-top condition for all pickup orders. Please handle them with care, as we can’t be held responsible for breakages once they have been given to you.
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As mentioned in our Shipping Policy, we send your cookies carefully packaged. They are perfect when they leave us, however we can’t be held responsible for breakages or damage that occurs in transit. Postage is at your own risk and refunds will not be issued in this situation.
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Please see our ‘Custom Order Cancellations’ section for information relating to Custom Order refunds prior to pickup or shipping.
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Due to the made-to-order, edible nature of our products, cookie returns are not accepted. If there has been an error with your order fulfilment, please let us know as we will do our best to rectify this situation.
Cookie cutter sales are final. They leave us in excellent condition. If there is a fault with your product upon arrival, please get in touch via email with photos and we will discuss the matter with you.
Pickup
When you purchase next-day cookies through our online store, your order will be ready for collection on the next business day. We will provide you with the collection information including your locker and combination. Pickup days must be honoured.
For next-week cookies, you will be asked to nominate a Friday AM/PM, Saturday AM/PM timeslot at checkout. Your order will be ready for collection on the nominated Friday/Saturday, one week after placing your order. We will provide you with the address, locker, and combination before pickup. Pickup days and times must be honoured.
Refunds will not be given if you do not show up for pick up. If you need to reschedule your pickup, time then please get in touch with us ASAP. We will always do our best to accommodate your needs, however please understand we are a small family business with young children and greatly appreciate your prompt arrival.
Sharing Photos
We love to take photos of all the cookies we make and we reserve the right to share them for business purposes on our social media, website, and other promotional materials. If you don’t want your photos shared, please let us know when you place your order. If you’d like your order to remain a surprise, just let us know and we’ll make sure we don’t share them before the event.
We love to see our cookies in the wild. Feel free to tag us in posts or stories!
Acceptance of these Terms and Conditions
Paying for your purchase or order indicates your agreement with these Terms and Conditions.
Shipping Policy
Our cookies are only shipped within Australia. If you order cookies for international shipping, we will automatically cancel and refund your order. We are not in control of how many days it might take the banks to return your funds.
For Cookie Cutters
Our cookie cutters can be shipped internationally to select countries. Orders are dispatched on Tuesdays and Fridays only. Once your order is dispatched, tracking information will be provided. We are not responsible for delays, loss, or damage once the parcel is in transit, though we will assist where possible.
We are not responsible for any imports or taxes your country applies.
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For Cookie Orders
Next day cookie orders will be dispatched the following business day, sent via Express Post. During busy periods orders may take up to 2 days to be dispatched. We only use Express shipping via Australia Post to minimise any chance of breakages.
Metro cities usually arrive within 1-2 business days once shipped. Regional and orders to WA can take up to 4 days to arrive. Please keep this in mind when placing your order, as delivery timeframes are out of our control. This includes shipping delays during peak seasons.
Please double check your order before processing to ensure the correct order and delivery details have been entered. These details will also be provided on your receipt. If you notice any errors, please get in touch immediately. If your order has already been dispatched, we cannot modify the shipping address and will not provide a refund.
Our cookies are packed with great care to minimise the risk of any damages; however, we do not take any responsibility for postal delays, breakages, or lost packages. Postage is entirely at your own risk.
Custom orders that require shipping will be dispatched up to a week before your event date.
Any changes to dates must be communicated with at least 14 days’ notice. Our availability is not guaranteed if you ask to change dates.
Terms & Conditions for our Physical Products
These Terms and Conditions govern all purchases made through Sweet Like Alya (“we”, “us”, or “our”). By placing an order on our website, you agree to these terms and our Privacy Policy.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Product Information
We take care to ensure our product descriptions, sizes, and colours are accurate. However, due to the handmade and/or 3D-printed nature of our items, small variations may occur. Colours may also appear differently depending on lighting or screen settings.
Orders and Payments
All prices are listed in Australian dollars (AUD) and include GST. Orders are confirmed only once full payment has been received. We reserve the right to cancel or refuse any order if we suspect fraudulent activity or a pricing error.
Processing Time
All cutters are made to order unless otherwise stated. Please refer to individual product pages for current turnaround times. Processing times do not include shipping.
Shipping
We use third-party couriers such as Australia Post for delivery. Orders are dispatched on Tuesdays and Fridays only. Once your order is dispatched, tracking information will be provided. We are not responsible for delays, loss, or damage once the parcel is in transit, though we will assist where possible.
Returns and Refunds
Please choose carefully, as we do not offer refunds or exchanges for change of mind. If you receive a faulty or incorrect item, contact us within 7 days of receiving your order at mish@sweetlikealya.com.au with your order number and photos of the issue. We will assess the claim and, if approved, offer a replacement or refund according to ACL guidelines.
Care and Use
Our cookie cutters are intended for use with food-safe materials such as cookie dough or fondant. Avoid exposure to heat or the dishwasher. Wash by hand in cool or warm water only. Misuse or damage caused by improper care is not covered under warranty.
Intellectual Property
All cutter designs remain the intellectual property of Sweet Like Alya. They must not be copied, reproduced, or resold (physically or digitally) without written permission.
Liability
To the maximum extent permitted by law, Sweet Like Alya is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.
Updates to Terms
We may update these Terms and Conditions from time to time. The version published on our website at the time of your purchase applies to that order.
Terms & Conditions for our Digital STL Files
These Terms and Conditions govern all purchases of digital download files (STL files) from Sweet Like Alya (“we”, “us”, “our”). By purchasing or downloading an STL file from our website, you agree to these terms and our Privacy Policy.
Product Description
Each STL file is a digital download, not a physical product. Files are provided in standard .STL format and will be provided in a zipped folder, which you can download and unzip for use with your 3D printer. Files must be downloaded within 30 days of purchase, before the link you are provided expires.
It is your responsibility to ensure compatibility with your 3D printer and slicing software before purchasing.
We are unable to provide individual assistance or troubleshooting for your printer, slicer settings, or print results.
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Purchasing an STL file requires that you personally own and operate your own 3D printer. You may not have another person, business, or printing service purchase or print the file on your behalf.
If you do not have access to a 3D printer, you can purchase the corresponding physical cutters directly through our store instead.
Usage License
When purchasing an STL file, you are buying a non-exclusive licence to use the design — you do not own the file or design itself.
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Your licence allows you to:
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Use the file personally, for example, as a hobby baker or small creative making items for your own use.
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Use the file commercially to sell cookies or other finished baked goods created using cutters printed from the STL file.
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You may not:
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Sell, gift, or distribute the STL file itself (in whole or modified form).
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Sell, share, or distribute physical cutters made from the STL file.
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Upload, share, or resell the file on any website, marketplace, or social platform.
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Claim the design as your own or use it in a way that infringes copyright or intellectual property rights.
All copyright and design rights remain the property of Sweet Like Alya. Your licence is non-transferable and applies only to the original purchaser.
Refund Policy
Because STL files are delivered instantly upon payment, we do not offer refunds, exchanges, or cancellations for digital downloads.
This policy aligns with Australian Consumer Law - digital products are not eligible for change-of-mind refunds once access has been granted.
If a file is defective or cannot be opened, please contact us within 7 days of purchase and we will assist to correct the issue in line with your consumer rights.
Intellectual Property
All STL files, images, and related content remain the intellectual property of Sweet Like Alya.
Your licence does not grant ownership or permission to reproduce, redistribute, or sell the design in any form other than those permitted under these terms.
Liability
We are not responsible for print errors, hardware issues, or results produced using our files.
To the fullest extent permitted by law, we disclaim liability for any indirect or consequential loss related to the use or misuse of our designs.
This clause does not limit your rights under the Australian Consumer Law, which guarantees that our products are supplied as described.
Updates to Term
We may update these Terms and Conditions from time to time. The version published on our website at the time of purchase will apply.